HOW TO IMPLEMENT AN EFFICIENT QUALITY MANAGEMENT SYSTEM IN 9 STEPS
Overview
Control Vs. Coaching
1. The systematic control of the employees in a company does not prevent them to make mistakes . Worse, when it is done indiscriminately, it kills the initiative and creates a kind of self-censorship harmful to the creativity and performance.
2. A good coaching empowers more the employees and creates a team’s dynamic that allows them to communicate, to exchange information, to understand what is happening around them and to improve their performance accordingly.
Quality System Vs. Product Quality
1.The registration of a quality system to ISO standards is not enough to claim to quality within the company.
2.The registration of a quality system certifies only that the company has the necessary ingredients to make quality. The rest depends on the boldness and the dynamism of the company management.
Quality System = Profitable investment
1. The implementation of a quality management system is nota marketing formality that the top management has to subscribe to improve the image of its company.
2. The top management must consider that the implementation of a quality management system is an investment that the profitability has to be measured and monitored as any other investment.
3. The top management must be convinced and committed to make the quality management system a source of motivation for employees and a tool for improving the productivity within the company.
Prerequisites for a successful QMS implementation
1. Involvement of everyone within the company starting from the higher level to the lower level of hierarchy.
2. Involvement of the top management of the company as of the beginning of the implementation operation by :
- Defining the objectives of QMS
- Making available the required resources to achieve those goals.
- Establishing an efficient communication system within the company.
1step - Define common goals and objectives
The goals around which, the employees could mobilize should focus on improving the performance of the company by satisfying its three main actors:
1. Customers
2. Employees;
3. Shareholders
2nd step - Conduct a diagnostic of the existing quality function within the company
The purpose of this diagnostic is to evaluate the organization of the quality function (don’t confuse with quality department organization) in place with respect to :
1.The common goals determined by the management in the 1st step;
2.The requirements of quality standard to be met ( in that case it is ISO 9001-2015)
3rd step -Set up an implementation action plan
On the basis of the information collected during the diagnostic and the ISO 9001-2015 requirements, set up an implementation action plan focused on the following actions:
1.Define the quality policy of the company;
2.Determine the business processes to be developed within the company;
3.Define the structure of the quality management system of the company ;
4.Make the employees of the company aware about the quality management system to be implemented;
5.Draft the quality manual, the processes and procedures for the quality management system to be implemented;
6.Implement progressively the designed quality management system within the company;
7.Validate the quality management system implemented within the company;
8.Register the quality management system through an accredited registrar;
9.Maintain the implemented quality management system.
4th step - Define the quality policy
The quality policy should be commensurate with the mission and the development strategy of the company. The quality policy should take into account the objectives and resources of the company and should be drafted so as to manifest concretely in the daily practice of the company employees. The questions to be asked before starting the draft of the quality policy are outlined below:
1.What is the real mission of our company?
2.How to satisfy the customers and to keep them loyal to our company?
3.How to satisfy and to improve the skills of the employees of our company?
4.How to satisfy and to improve the profitability of the shareholder investments of our company?
5.What is the development strategy of our company?
6.What are the characteristics of the competitors of our company?
7.What is the position of our company with respect to our competitors?
8.What are the objectives we have to determine with respect to the above questions?
You want more about this article, click here: How to implement an efficient QMS
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